Returns & Exchanges

Only items purchased through leahvonahlburg.com may be returned to our online warehouse.

If you are not satisfied with your order for any reason, we will accept the return of items in new, unused condition, with original tags attached and all original packaging and other components included.

We accept returns of products purchased online and shipped within the United States only. We do not accept returns for items shipped internationally.

Leah von Ahlburg Collection recommends using a traceable carrier, insured for the full value of the return merchandise. We are not responsible for return packages lost en-route. Keep the Return Tracking Number for your package to monitor the delivery status.

Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase within 30 days. You should receive an email confirming the completion of return processing payment.

All returns/exchanges of online orders must be sent within 30 days from the day the order was shipped.

Shipping and handling costs are non-refundable unless the return is a result of a manufacturer error or a shipping error on our part.

  1. Contact us at https://leahvonahlburg.com/pages/contact with the following information:
    • Return or Exchange
    • Reason for Return or Exchange
    • Order number
  2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
  3. Please send the return package to the following address:

    Leah von Ahlburg Returns Fulfillment Center

    807 Airport Access Road, Unit D

    Traverse City, MI 49686

  4. In the case of items damaged during shipment, please contact our customer care team immediately at info@leahvonahlburg.com or https://leahvonahlburg.com/pages/contact. Include your order number and a description of the damage. We will work with you to replace your item as quickly as possible. If we are able to locate a replacement, we will send it to you at no charge to you and will ask you to return the damaged/defective item to us using our free return service.

NOTE: Eligible merchandise purchased using PayPal may be returned for a refund to the purchasing PayPal account only, no exchanges.

FINAL SALE ITEMS:

All Clearance items are FINAL SALE and are not eligible for return or exchange.

Leah von Ahlburg reserves the right to modify its return and exchange policy at any time.

Last Updated: June 4, 2018

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